Returns & refunds.

You can cancel any order within 14 days of the day it is delivered, for any reason. Email hello@shelf9.uk with your order number and which bottles you are returning. We will reply with the return address.

• Send the wine back within 14 days of telling us.
• Bottles must be unopened and in their original condition.
• You pay for the return postage. Use a tracked service and pack the bottles well, as they are your responsibility until they reach us.

We refund the wine and the standard delivery charge you paid within 14 days of receiving the bottles back, or of your proof of sending them if that comes first. If you return only part of an order, we refund the delivery charge only when the whole order comes back.

If a bottle arrives broken or leaking, is corked or otherwise flawed (cork taint, heat damage, oxidation from a failed seal), or is not the wine you ordered, we will refund or replace it. This is your right under the Consumer Rights Act 2015, and you do not pay anything to return it.

Within 14 days of delivery, email hello@shelf9.uk with your order number and a photo of the bottle. Please keep a corked or faulty bottle until we have sorted it out, as we may need it back.

Opened bottles that are not faulty. Taste is personal, and once a bottle is open we cannot resell it.

Orders travel by DHL Express, and someone aged 18 or over must receive them. If no one is in, DHL tries again the next working day and lets you rearrange delivery or collect from a DHL ServicePoint, where you will need ID. A parcel that cannot be delivered or is not collected comes back to us. We then refund what you paid, less the cost of returning the parcel to us.

Refunds go back to the card you paid with. We will email you when we issue one; your bank may take a few days to show it.

Problem with an order? Write to hello@shelf9.uk and include your order number.